We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. All orders are dispatched within 1-3 business days depending on stock availability. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available. We use Australia Post as our courier.
FLAT DELIVERY CHARGES (AUSTRALIA)
STANDARD DELIVERY = $9.95.
Free Shipping = Over $70
BULK ORDERS: If you are a stockist and ordering in bulk, we offer free shipping with StarTrack express post.
FLAT DELIVERY CHARGES (NEW ZEALAND)
STANDARD DELIVERY =AUD$15.50
FREE SHIPPING = Over $150
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.